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EAGLE II


EAGLE II

EAGLE II (DHS)

Knight Point Systems was awarded the Department of Homeland Security’s EAGLE II contract vehicle for Functional Category 1 in the Service-Disabled Veteran-Owned Small Business (SDVOSB) track.

Overview

The Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) contract is a Multiple Award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract to provide information technology solutions through performance of a wide range of support services. Knight Point Systems (KPS) is a prime contract holder in the DHS EAGLE II Small Business Track for Functional Category 1 – Service Delivery under the Service-Disabled Veteran-Owned category. KPS has established a team with proven experience delivering a full range of services and solutions in support of developing, implementing, and maintaining technology that supports the DHS mission and its business functions. The scope of Functional Category 1 (FC1) includes the following services:

System Design, Development, Implementation, and Integration: Full range of infrastructure engineering design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.
Software Design and Development: Full range of software design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.
Operations and Maintenance: Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, Collaboration Services (e.g., Email, Voice, Video Services, Wiring and Cable), full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.

Contract Details

Contract Name: DHS Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) FC1 SDVOSB
Contract Number: HSHQDC-13-D-E2032
Sponsor: Department of Homeland Security (DHS)
Contract Expiration Date: June 9, 2018 (Base Period)
Type of TOs: Cost Reimbursement, Time and Materials (T&M), Labor-Hour (L-H), and Firm-Fixed Price (FFP)

EAGLE II Task Orders

Copy of all Task Orders Received Under this Contract: DHS EAGLE II

KPS Task Orders Won Under EAGLE II

All Task Orders won by KPS are posted below:

  • DHS Immigration and Customs Enforcement (ICE) Federal Financial Management System (FFMS) and FedTraveler (FT) Tier II Help Desk Awarded February 2014
  • DHS US Secret Service (USSS) System Administrator Protective Tracking Operations (PTO) Systems Awarded September 2014
  • DHS US Secret Service (USSS) Telecommunication Expense Management System (TEMS) –  Awarded November 2014
  • DHS Domestic Nuclear Detection Office (DNDO) Multi-Media Maintenance and Repair Awarded December 2014
  • DHS US Secret Service (USSS) Storage Area Network (SAN) Storage Resident Awarded March 2015
  • DHS US Coast Guard (USCG) Support Services for U.S. Coast Guard Finance Center (FINCEN) Awarded May 2015
  • DHS US Secret Service (USSS) VSAT Antenna De-InstallationAwarded July 2015
  • DHS US Coast Guard Academy (USCGA) IT Support ServicesAwarded July 2015

For information on customer satisfaction with regard to the services provided, please contact our Program Manager. Government Points of Contact (POCs) will be made available, as appropriate, following the award of individual Task Orders.

KPS EAGLE II Contact Information

Program Manager
Brian Wallenhorst
bwallenhorst@knightpoint.com
312-520-6584

Teaming Coordinator
Olivia Trivisani
otrivisani@knightpoint.com
703-678-1748

Contact for Information Related to IDIQ Contracts
KPS Contracts Manager
Teri Ostroviak
tostroviak@knightpoint.com
703-657-7057

General Inquiries
eagleii@knightpoint.com

KPS Quality Assurance Program

The Knight Point Systems Quality Assurance Program ensures that requirements and expectations are met with the highest quality. KPS’ quality assurance processes have been certified at CMMI Level 2. Our approach consists of an overall EAGLE II Program Quality Control Program (QCP) and Quality Assurance Surveillance Plans (QASPs) for every TO.  The goal is to prevent any quality problems through our 15-step CMMI-based quality assurance guideline and our process-driven Earned Value Management environment. Our Quality Control Plan covers two levels: (1) EAGLE II Contract Level, based on compliance with overall contract requirements and metrics; and (2) EAGLE II Project/TO Level, based on the specific requirements of each TO. QASPs are required for all Project/TOs keyed to the nature of the services/work performed. Evaluation methods are comprised of Peer Reviews, Third Party Independent Assessments, Planned Sampling and Process Validation, QC Sampling and Process Validation, Customer Satisfaction Surveys, Confidence Level, Incidental Inspections, and Analysis of Results. QC Inspection/Audit Planning consists of checklists developed by function and output; inspections/audits planned monthly; scheduled but unannounced reviews; and pass/fail tests. We have active QC programs (audits, etc.) for our current TOs/Projects.
The EAGLE II Quality Control Manager (QCM) and EAGLE II PM jointly establish the quality measures identified in as they relate to EAGLE II FC1 SOW performance requirements and resources for surveillance requirements, develop service delivery summaries and performance objectives, and measure each against metrics. The QCM produces reports at least monthly and at other times when situations warrant, and provides them to KPS COO/CEO with copies to the EAGLE II PM and TOPMs.

Knight Point’s 15-step Quality Assurance guidelines include the following process steps:

  1. KPS Management approves Quality Assurance Process and Plan
  2. Project Manager with Team define and develop processes and plans specific to their project, ensuring that CMMI practices are kept in place
  3. QA Plan and Process are reviewed for Customer, CMMI and KPS compliance
  4. Implement Plan and coordinate project audits
  5. Prepare and conduct QA audit of project processes, product, deliverables
  6. Observe project activities to ensure project processes are being adhered to and products and deliverables are meeting quality standards
  7. Submit QA observations to Configuration Management as a configuration items
  8. Report audit findings in a Quality Audit Report
  9. Submit QA Control Audit Finding Report to Configuration Management as a configuration items
  10. Was audit successful (did audit complete objectives of the audit (this is not if the audit passed or failed)
  11. Record and update Non Compliances
  12. Submit to Configuration Management Control Non-Compliance Log
  13. Assign Corrective Actions
  14. Sign and distribute Audit Report Finding
  15. Follow-up on Corrective Actions to ensure compliance

KPS Core Team Subcontractors

ARTI: 11+ years’ experience in DHS with over 50 personnel supporting various components. ARTI will provide FC1 support in LAN/WAN Engineering, Systems Design/Development and Human Capital Management; Help Desk and Desk Side Support Services, LAN/Server Administration, Network and Security Operations, and Data Center Operations. Specialty support in Technical surveillance measures, Greening, Cyber Security (FISMA, OMB, and NIST standards), computer forensics, Penetration, Incident Response, and Vulnerability Scanning. CMMI ML3 in Project Management and in Services.

Federated IT: 7+ years of success across seven DHS components with 70 DHS support personnel. Federated IT competencies are aligned to DHS operational and technological requirements within FC1 and will support IT services for Tier II/Tier III level platform support, Information Assurance, Certification & Accreditation, Cyber Security Management, Intelligence and Law Enforcement Analytics and Operations support, Infrastructure and System Design / Development/ Implementation / Integration, Infrastructure Engineering Planning to include Concept of Operations/Analysis/Requirements Definition. PMP and ITIL certified personnel.

Citizant: 10+ years’ experience in DHS across multiple DHS components with 20 DHS support personnel. Experience in DHS EAGLE II in FC1 for Software Design and Development, IA, full range of O&M, National Information Exchange Model (NIEM), Data Quality, Data Management, and Enterprise Architecture Enterprise Wide Solutions. Citizant applies process maturity and expertise in trusted information sharing. CMMI ML3, ISO 9001:2008 and ISO 8000 certifications, PMP and ITIL certified personnel, and EVM practices.

SEVATEC: 6+ years’ experience in DHS across multiple components with 22 DHS support personnel. Sevatec has experience in DHS EAGLE II in FC1 for Software Design and Development, Integration, a range of Operations and Maintenance. Centers of Excellence in Project Management, Cloud Computing, and Data Management. Special capabilities in: ICAM, EVM, Single Sign On (SSO), PKI, Information Assurance, Information Rights Management, Data Warehousing, Knowledge and Content Management, Social Media, and Workflow Management. CMMI ML3 and ISO 9001:2008 certifications, PMP and ITIL certified personnel certified.

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Since 2006, KPS has established itself as one of the fastest growing providers of technology and consulting services.

We provide holistic solutions for customers’ toughest IT challenges, with expertise spanning a wide spectrum of IT management, product, and service solutions.

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