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Service Desk and
IT Help Desk


Service Desk and
IT Help Desk

Service Desk

Communication and customer service is a cornerstone of any IT call center or service desk, and KPS recognizes that it is this group that can set the necessary tone and actions in motion to successfully manage enterprise systems as well as receive and resolve user requests and challenges to their daily work. Our staff are trained and certified from the Help Desk Institute (HDI) in proper customer service and management of a variety of tasks and responsibilities within a call center/service desk. Our management staff maintains expertise in core processes and procedures aimed at efficient and comprehensive command and control of enterprise operations.

KPS understands that our call centers and service desks are the tip of the spear for first call responsiveness to our customer’s user community and notification and escalation of events to executive management for daily situational awareness to meet mission goals. Our company constantly seeks new and innovative training to complement our existing experience to attract and retain highly motivated and skilled individuals for this exemplary service. It is our primary focus to remain fully capable of providing accurate, concise and timely service to match any customer’s service level objectives to their customer’s as well as being a highly significant contribution to maintaining the highest level of availability to their IT infrastructure and applications.

Since 2006, KPS has established itself as one of the fastest growing providers of technology and consulting services.

We provide holistic solutions for customers’ toughest IT challenges, with expertise spanning a wide spectrum of IT management, product, and service solutions.

August 17, 2017
June 19, 2017
June 5, 2017